The streets of Hanoi tend to be a very foreign place for most of our street food tour clients. There's a lot to take in. A lot might be said. It can be sensory overload. Indeed, if Hanoi is a person's first ever stop in Asia, it will most likely be bewildering and confronting. And there is no doubt that a street food tour can accentuate those feelings.
While we don't want to protect or molly-coddle our clients, we do want them to have an enjoyable and relaxing experience rather than a stressful or confusing one. So we wander. And we see things and we eat and drink things.
At certain points, we explain things. But we don't talk from go to woe. Much of the experience of Hanoi is about allowing time for the brain to process the message from the eyes...or the nose...or the ears. If we yack too much, it interferes with that process.
But we do get a lot of questions.
Which we love answering.
Like, what is that bright green thing wrapped in plastic?
Or what is that drying on the handlebars of that bicycle?
Do people really eat that? Um...and what is it?
And then later, when our customers are relaxing back at their hotel, we send them some information from
here and
there, which they can peruse at their leisure.
I suppose you would call it 'after sales service'.
